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Goal-Based Evaluation in Online Chat Teams: From Ranking to Coaching

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Customer care teams often live inside dashboards. Managers can measure customer rating with impressive accuracy. Yet research on performance evaluation and incentive mechanisms warns that measurement is useful only when https://chiaravcpc314641.arwebo.com/65130311/data-informed-coaching-for-online-chat-teams-from-chat-data-to-fair-incentives

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